Privacy Policy – 5kbet

5kbet is an online casino and sports betting platform operated for the entertainment of adult players in Bangladesh. We are committed to maintaining transparent, responsible and fair data practices. Our platform offers cricket betting, live casino games, slots, crash games, and a range of other titles designed for Bangladeshi players who value speed, security and a reliable gaming experience.

This Privacy Policy applies to all users who register, browse, or otherwise interact with 5kbet.bio. We encourage you to read this document carefully so you understand exactly how your data is handled. If you have any questions after reading it, our support team is available around the clock at Bangladesh Standard Time (BST, UTC+6).

When you create an account or use 5kbet services, we may collect the following categories of personal information:

• Identity information: your full name, date of birth, and nationality to verify you are 21 years of age or older.
• Contact information: email address, phone number, and mailing address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
• Financial information: transaction records related to deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard.
• Device and usage information: IP address, browser type, device model, operating system, session duration, and pages visited on 5kbet.bio.
• Communications data: messages, emails, and chat records you send to our support team, which we retain to improve service quality.

5kbet uses the personal information we collect for the following legitimate purposes:

• Account management: to create, maintain and secure your 5kbet account, and to verify your identity in accordance with responsible gaming requirements.
• Transaction processing: to handle deposits and withdrawals in BDT (Bangladeshi Taka) through your preferred payment method.
• Customer support: to respond to your enquiries, resolve disputes, and improve the quality of our services based on your feedback.
• Marketing communications: to send you promotional offers, bonus updates and news about new games — only if you have opted in to receive them. You may unsubscribe at any time.

5kbet uses cookies and similar technologies to enhance your browsing experience, analyse platform performance, and personalise content. Cookies are small text files stored on your device. We use the following types:

5kbet does not sell, rent or trade your personal data. We may share your information only in the following limited circumstances:

• Payment processors: we share transaction data with verified payment partners such as bKash, Nagad and Rocket solely to complete your financial transactions.
• Service providers: trusted technology partners who assist us in hosting, analytics, and fraud prevention — all operating under strict confidentiality agreements.
• Legal obligations: we may disclose information when required by applicable law, court order, or government authority.

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy. The specific retention periods we apply are as follows:

• Account data is retained for as long as your account remains active. If you request account closure, we delete your personal data within 30 days unless we are required by law to keep it longer.
• Financial transaction records are kept for a minimum of five years to comply with applicable financial regulations.
• Support communications are retained for 12 months from the date of the last interaction to allow us to resolve any follow-up queries.
• Marketing preferences are stored until you unsubscribe. Once you opt out, we remove your details from our marketing lists promptly.

The security of your personal data is a top priority at 5kbet. We implement a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration or disclosure. These measures include industry-standard SSL/TLS encryption for all data in transit, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, firewalls and intrusion detection systems, and secure encrypted storage for sensitive data fields.

While we take every reasonable step to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your 5kbet account and to never share your login credentials with anyone. If you suspect any unauthorised activity on your account, please contact our support team immediately at [email protected].

As a registered player on 5kbet, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: you may ask us to correct any inaccurate or incomplete personal information we hold about you.
• Right of erasure: you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, with immediate effect.

5kbet is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform without authorisation, please contact us immediately at [email protected] and we will take prompt action to close the account and delete all associated data.

We recommend that parents and guardians use appropriate parental control software to prevent underage access to online gambling platforms. Protecting young people from gambling-related harm is a responsibility we take seriously, and we work cooperatively with Responsible Gaming initiatives to uphold these standards.

5kbet may process or store your personal data on servers located outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, consistent with internationally recognised data protection standards. We do not transfer data to third parties for their own marketing or commercial use.

Our platform may reference third-party service providers such as game studios (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt and Microgaming) and payment partners. While we integrate with these services for gameplay and transaction purposes, we are not responsible for the privacy practices of these third parties. We recommend reviewing their own privacy policies where applicable. 5kbet does not embed external links on its pages — all navigation remains within 5kbet.bio.

• Game providers operate under their own data processing agreements and privacy policies.
• Payment gateways such as bKash, Nagad, Rocket and Upay handle transaction data under their own regulatory frameworks.
• We are not liable for any privacy breach that originates with a third-party provider. Should you have a concern about a third-party service, please contact that provider directly.

5kbet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by displaying a prominent notice on 5kbet.bio. The date of the most recent revision is always shown at the top of this page.

Your continued use of 5kbet after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using our platform and contact us at [email protected] to request account closure. We recommend bookmarking this page and reviewing it periodically, particularly if you are an active player based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar.